| rev:text
| - If it were possible to give this dealership 0 stars, I would. DO NOT GO TO THIS DEALERSHIP.
As a family member of a Ford employee, I have been driving and purchasing Fords my entire life. I recently purchased a 2012 Ford Focus, which I love. I would recommend this car to anyone, as long as they did NOT purchase it at Camelback Ford.
Let's start with the purchase itself. I repeatedly told the dealership I was on the A-plan because I have a Ford employee in my family. Despite this, they still incorrectly prepared the paperwork. It had to be redone while I waited. A small hiccup - I was excited about the car, so willing to deal with it.
Then, I suddenly stopped hearing from the dealership regarding the status of my vehicle. I started e-mailing and calling my salesman. I received no response.
Finally, I called the dealership and asked to speak to a manager. I left a voicemail. I did not receive a call back.
I called the dealership again. They patched me through to a manager. It went to voicemail AGAIN. I hung up and called back and asked them to page the manager since presumably he wasn't receiving voicemails. I get on the phone with a manager.
"Hi, Scott. I've been trying to reach you for over two weeks now. You told me my car would arrive LAST week. Where is it?"
"It's on a train right now. From now on, I'll be the person you work with because the sales manager you previously dealt with is no longer with us. I'm sorry about the inconvenience. I'll call you personally when your vehicle arrives."
Scott does, in fact, call me the day my vehicle arrives. Perhaps things are turning around?
However, when I arrive to pick it up, Scott is not there to help me, as promised. Instead, my former sales manager, Juan, has magically started working there again. He walks through the paperwork with me, then sends me over to Zoe in Finance to work out my payments.
Zoe spends a lot of time talking to me about the time he missed from work as a result of injuries he had in a car accident, his father's football career, and his uncle's football career. He's doing a great job building rapport to encourage me to spend additional money to buy a special warranty plan for my car.
What he's not doing a great job at, apparently, is recording my information. He enrolls me in an automatic payment plan even though I tell him the payments are not going to come from my account and need to be sent to a special address. I find this out a week or so after I leave the dealership with my new car. After leaving TWO messages for Zoe, whose voicemail is also, presumably, not working, I'm connected to Susan, a woman who is extremely responsive via email, but wholly unhelpful as she can do nothing more than unenroll me from the plan and advise me to contact my lender to use my free time to correct Camelback Ford's mistake.
Unfortunately, Zoe not only was incapable of setting my payments up correctly, he was also incapable of writing down my address correctly. So I never receive a statement from Ford. I contact Susan again, via email. She promptly sends me my lender's contact information so that I can take more time to correct Camelback Ford's mistakes (now plural).
Before I can contact them, however, they start calling me from collections because - surprise! - the payments you never received because we have the wrong address on file for you, are now late.
After this horrendous experience, I attempted to leave a comment on Camelback Ford's web site but the comment section does not work. Coincidence...? I doubt it.
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