rev:text
| - Recently traveled to Vegas with 3 friends and we booked a trip to the south rim through this company. The seats fill up fast, so reserve ahead of time (we did it 2 weeks ahead and the only day available for 4 people was on Saturday, our last full day in Vegas). We pulled ourselves out of bed at 5:15am and was at the pick up area in front of our hotel by 6am. We watched several other companies pick up guests, but we were still standing there by 6:30. My friend tried calling the company, but no one answered. She left a message after calling for 15 minutes and someone promptly called back saying that due to the weather, the trip was cancelled (of all things I expected to happen, an Arizona snowstorm in April wasn't one of them!). They claimed they called and left a message at our hotel, but we NEVER received a message. Had we received the message the day before, we could have made other plans. So, the 2 stars aren't for the actual trip, but for the lack of communication regarding the cancellation. They did refund the money and said they would give us vouchers for a free trip, which is cool, but we all live in NY so travelling across the country to Vegas likely won't be happening.
|