I've been to this Starbucks a few times and there is never a place to sit. Or maybe this only happens when I'm there. The last and final time I went there, it was somewhat busy, but my main issue was with the customer service. There were three ladies working there while my friend and I waited in line. I was the first one to order and I got a few things like a water bottle, a sandwich, and two drinks - one hot mocha and one hot chocolate. Once I stepped away, the lady who rang me up switched with someone else at the register so now another female was ringing my friend up. My friend ordered the same sandwich and the person ringing her up loudly wondered if they even had the sandwich in the store (they did..it was their special at the time). The process of ringing my friend up took a while and she ordered less than I did.
I waited for my drinks and they came out slowly. I got my sandwich and my one drink while my friend got her stuff before me. I started to walk away and realized I was still waiting for the hot chocolate. I came up to the bar and asked the lady who rang my friend up if there was a hot chocolate there. She looked at me and said: "I don't know what you're talking about...your friend didn't order a hot chocolate. I didn't ring up a hot chocolate!" Obviously she didn't ring up the hot chocolate because the lady who rang me up got off the register when it was my friend's turn. I had to wait for the lady to come back out to get my hot chocolate that she remembered I paid for. No "hey sorry about that" or "my bad..didn't mean to make you wait". It was like I was inconveniencing the people working there by asking if there was a hot chocolate in the process. Maybe they were having a bad day.