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  • Ive been to this Freddy's many times, but never did I receive the horrible customer service as I did today. (Keep in mind, i got the most expensive wash, i think $44.99, with some interior upgrade) There were some missed areas on my car that I didn't happen to catch while I was there. I had some soda that splashed over the better part of drivers side and had been there for a little while. I noticed that about 60% of the mess was gone, but the 40% left was rather noticeable. I also asked that they vacuumed the trunk of the car, which was forgotten. When I returned to Freddy's, the nice lady at the window let me go through the wash again and advised me to talk to Dan once the wash was over. Dan... how to begin, first everything that was wrong with the car seemed to be in someway my fault and he was very condescending. When I pulled into the detailing area he opened the passenger door and rudely asked me "what is the problem" I told him that there was the same mess on the side, the shifting column had coffee residue and the trunk was not vacuumed. He replied with "well can you open the trunk then so i can vacuum it" with the same snide tone. After the gentleman cleaned the door (same guy that did it originally) I noticed that there was still a couple spots left, but in the end he got it taken care of. Dan then asked me to take a look and "see if everything is OK now". When I was pulling away i happened to catch him say to the guy that cleaned the missed spots, "did you get the guys door clean" again in the same nasty tone. I am surprised to see someone that is in a customer service position be so rude especially when the mistakes were on their part and the wash cost almost $50.00. I will not be returning to Freddy's. Sad part is its only a block or two from my house and now i have to find a new place..
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