If there customer service didn't suck they would have gotten 5 stars. I come to phoenix a few times a year to shop, enjoy the cactus and spend time decorating my vacation condo. Last Thursday morning I found myself craving coffee but lacking fresh water. The water here is brown and completely undrinkable. I could see the word coffee taunting me from my balcony, so I did the very un AZ thing and walked here. The place is super cute. Plenty of seating and it had a good atmosphere. It took 5 minutes for the girl to ask me what I wanted. I was the only one standing at the register and they had like 4 employees standing around talking. Forgive me for wanting formalities. What do you want? doesn't put me in a good mood. My cafe au lait was far better then you should be able to get in Phoenix. The foam was creamy and had a pretty design on top. The next time I am in town I will definitely be back but only because your coffee is good and you are 300 hundred feet from my vacation condo. Just don't expect a tip.