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  • We had a miserable experience. Let me explain why. For the pick up our movers were 5 hours late, delaying our departure for a long vacation to the point that we lost a day of travel. They do not explicitly tell you beforehand, but after they arrive they have several documents they want you to sign. These documents include the provisions that New Planet will charge you $2.50 per 100 lbs per flight of stairs. A flight of stairs = 5 steps. New Planet also has the right to hold your belongings for 21 days after your initial delivery date. We requested our items on July 21st to be delivered on August 1st. We finally received our things on August 20th. This happened after we were given three "worst case scenario" dates. The third date finally proved to be credible. The movers do a nice job disassembling furniture, but take no care for boxes. Most of our boxes were destroyed upon delivery because the movers carelessly placed heavy boxes on top of light ones. We had one wadrobe box they turned on its side and threw to the top of the pile in the truck! Yes, they have very low rates. But you pay for what you get. We will never use this company again.
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