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| - When I decided to get my Honda Civic fixed, initially I didn't consider taking it to the dealership. I'm on a tight budget, and this is always on my mind when I consider servicing my vehicle. But after thinking it through, I decided I'd better at least talk to Tempe Honda and see what they could offer me. I have some knowledge about cars, so I at least knew that the side engine mount needed to be replaced at well as both front axles. I also knew that power steering fluid was leaking, so I suspected that work would need to be done concerning that as well. I had called around to many other places, and nobody would give me any kind of pricing over the phone, they were only interested in me dropping off my car for them to look at.
When I called and talked to Dave at Tempe Honda, I didn't get that kind of treatment. While he made it clear that the mechanic would ultimately decide on what work needed to be done, he honored my request to quote me for the side engine mount only. He was also very clear that they didn't have any appointments for this week, but would squeeze me on Saturday as long as dropped the car off at 8am and left it all day. After I made the service appointment with Dave, I received 2 email reminders. Had I not received them, I may have forgotten about the appointment so they were much appreciated.
When I arrived at the dealership to drop off my vehicle at 8:00AM Saturday morning, the man I spoke with said I didn't have an appointment. I explained to him that that Dave had agreed to squeeze me in if I left my car at the dealership all day and showed him my email confirmation.
The gentleman then brought out my new service advisor, Troy. He was very friendly, and explained to me that he would make sure my car was done before the end of the day. My wife had followed me to the dealership in our other Honda, and she gave a me a ride home.
Troy called me at 3:45 PM to go over the service he recommended. Over the phone, Troy let me know that my initial suspicions were correct, and in addition to the side engine mount that needed to be replaced, both front axles needed replacing as well. He quoted me a price for both, but I declined the axle replacement and told Troy to only replace the side engine mount.
I utilized the complimentary shuttle service to get back to Tempe Honda from my home. The shuttle driver Becky returned my call promptly after I left a VM and picked me up in a timely fashion. Becky was also very personable, and was a joy to talk to while she drove me back to the dealership.
When I arrived and waited for the service to be completed, I sat in the customer waiting area. It was clean, reasonably comfortable, and had plenty of amenities to keep me occupied while my car was being worked on. When the work agreed on was completed, Troy brought me to his desk to go over some additional issues that the mechanic had discovered. He clearly laid out the additional work needing to be completed, which was not totally unexpected by me, since the car is basically 10 years old. I declined all of the additional service needed, but Troy made sure to note most of the recommendations on my service statement.
Troy did however forget to note on the service statement that he also recommended the timing belt be serviced, since I informed him that it had never been changed during the lifetime of the car. I made sure I wrote it down on the statement when I got home.
Thanks to Dave, Becky and Troy I had an overall great experience and am looking forward to returning to get the additional work completed.
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