They're wrong. Whatever they all say, they're wrong. Fairmont or St. Viateur- Montreal bagels have NOTHING on NYC bagels. Where's the homemade cream cheese? Where is the care and consideration in slicing and toasting YOUR personal bagel. Where is the tremendous variety and consistency in flavor. I have never and will never like a sesame bagel (EVERYTHING all the way... chocolate chip is a close second). I do not want a cold, individual package of Philadelphia cream cheese with my lukewarm, untoasted, uncut, dry bagel. No thank you.