I had been visiting Phoenix for the holidays when my dog woke up with a terrible eye infection. I called North Central Animal hospital that was recommended by a family friend but they were booked with only "urgent care" appointments available for an extra fee. My experience was that you either have an appointment available or you don't . I kept on calling nearby vets and came across this gem - kind and understanding staff, amazing service, more than reasonable rates . And no hidden fees! Thank you!