First of the place just seems odd... Unfinished and just a place I would not want to spend more time then I had to. My father in law bought my husband and I vaporizers from this place and when we both opened our boxes we had specialty sleeves that he purchased in our favorite colors. Both were horribly chipped with no evidence in the box to suggest they chipped in the box..while wrapped in bubble wrap. He said a guy named Marc helped him and to go in and chat with him on Tuesdays since he's there. So of course we went in, on a Tuesday and were told he wasn't there but someone else can help us. OK, that's fine. We explained the chips on the sleeves and the guy flat out said it was our fault and there was nothing he could do about it. After arguing for a few minutes he finally said he had no idea how much they cost but probably around $15-20 and would give us something worth $15 to compensate but that's it. We had two that were damaged. Another guy came out and said they sold them for $40 and remembers the sale. By that time we were frustrated and gave back one of the sleeves in exchange for something else that was $15 and the guy put the damaged item right back out for sale, which makes me think these have been passed around and we were the unlucky ones to end of with them because they were purchased on a whim in addition to our gifts. I will never go back to Vapor Vortex and would not recommend to anyone I know!!