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  • I won't go in this location again. I like Pet Planet - but this location ( having been here twice now) has left me cold, and after seeing what I saw here - I won't go back. I was in here the other day and the older woman who works here was helping a 30 something-year-old guy buy stuff for his cat - it appeared he had never had a cat before and needed guidance and help. I watched this woman systematically sell him a ton of things - hey I get it, it is her job - and I understand he needed things, but having been a pet parent to 2 cats for over a decade ( and having had cats all my life) she was selling him some things he didn't need at all, and some things that would be rendered useless in just a few months. For example - a tiny litter box - suitable for a kitten, a tiny cat carrier, again suitable for a kitten.. she was selling litter box liners - everything you could imagine to this poor guy. As any cat parent knows it will quickly out grow both the carrier and box in a few months. I felt so bad for the guy. Here is the best part - I heard her say " I have never had a cat!" What?!! It seemed like she cared more about racking up a huge sale then giving him only what was needed - and unfortunately in doing so provided him ( or allowed him to select) products that will not be suitable long term. The selection at this store - like others however is good, but the service is where it really falls down - in particular the older lady who works there. While she may think she is efficient, she comes across as curt, impolite and insincere. I don't think this is in keeping with the Pet Planet brand - and with other franchises out there - I will visit them instead.
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