My husband and I went for a light supper, and ordered a chef salad and cup of soup with half sandwich. Water was delivered to our table and our order was taken. Twenty minutes later our food was served ....soup lukewarm and so thick you could hardly call it soup. Sandwich was cold, cheese was not completely melted and bacon was over cooked - not a pleasant result after the lengthy waiting time. The receipt for food was left at the table when food was delivered - unusual in itself. No one asked if our food was satisfactory, until my meal was completed and my husband's was almost completed. This is also unusual. A chance to complete a survey was given to the customer with the receipt, but that is taken at the register with payment. Many people working there, so I wish them success.