I found this place on Hotels.com and booked one night so I could fly out of Phoenix early the next morning. Got in at 12 and asked if they could check me in early (I figured this was reasonable since I saw the maids already in the process of cleaning two rooms) - and was told the earliest I could check in was 3 p.m.
?? Really? Now, I know they don't bend over backwards for anybody who gets a deal over Hotels.com since they're not making a premium amount........but you have rooms available, dude. "We were really busy last night and won't have anything until 3". Not even 2, 2:30? "No, earliest is 3 unfortunately".
So based on them being filthy liars...........1 star.
In addition, the entire room was in need of a complete overhaul. From the toilet that wasn't completely caulked in, to the leaky shower that points in the direction of the curtain and doesn't move, and the fact that you have to swipe your room key "exactly right" to open the damn door. Yes, you heard me......it literally took me 10 tries to get into the room. The front desk just laughed and said "yeah, we have the same problem". I mean, you don't have to fix it or anything........
So based on them being idiots as well........1 star.
For a grand average of......1star.