I am usually pleased with my experience at OCharleys but not this time. The restaurant is not busy especially considering it is a Sunday evening. Although it is not crowded there are multiple dirty tables and the floor needs sweeping. Despite the obvious work to be done, two employees are seated at a table in conversation. My date ordered baby back ribs which were extremely fatty and not too tasty. I ordered the honey dipped buttermilk fried chicken, it was fried too hard but tasty. My collard greens were too sweet but the mashed sweet potatoes were good.
The customer service needs improvement. We walked in to an empty hostess stand. A waitress walked by, did not greet us but yelled to her coworker that there were people at the door. Our disheveled waitress was not rude but could have been more professional and pleasant. I had to get up to find her to request silverware after we received our food. The bathroom was smelly and unkempt.