| rev:text
| - We had heard of the Lucille's in Vegas. They raved about it, so we decided to give it a try at Tempe Marketplace. We drove 30 minutes down from North Phoenix.
Found the ambiance to be 'cluttered', but probably one of this chains trademarks. You could tell that some light shades had probably been broken and they had been substituted for something else. Carpet was clean, our booth was clean and comfortable.
We were seated right away, but had to wait to get someone to take our drink order, which wasn't our server. What they did was go into the kitchen to tell the server assigned to our table they had a table. That's when our server came out and we gave our drink order a second time. After we got our drinks, the server said that they would be right back with the biscuits which was the quickest thing done re: the whole dining experience.
We gave our dinner order when the biscuits were brought out. For an appetizer, we ordered the onion strings, which were basic onion strings.
My dinner partner ordered the Beef Tip sandwich w/ mashed potatoes as their side. The sandwich was lukewarm. The mashed potatoes were cold. We kept the sandwich as is, but had new potatoes brought out - these were hot. Obvious that the food had been sitting on the rack waiting to be served. My dinner partner made the comment that the sandwich would have been good if it have been hot.
I ordered the Cajun Chicken sandwich with the peanut coleslaw. My sandwich was hot. Problem was that chicken was cooked so that it was tough. Tough to take a bite, tough to chew and tough to cut with the steak knife. Made we wonder about the quality of the meat.
Through out the evening we had 4 different servers taking care of us. Have no idea what our server was doing. We hardly saw them out on the floor. When they were, they at least came by 3 times to see how we were doing. Take note, they were not the one who brought out the appetizer or the food.
We also watched as other parties came, got seated and were getting their food before we did. Our server didn't even bring out the check, a whole other server who was trying to get their food served to their table had to drop it off.
The food was nothing special and over priced. Definitely have had better for less.
Can't really rate our server on their service since we had so many different people coming by the table. Were they nice and pleasant - Yes. Did they try to fix the problem - yes. The problem was something that shouldn't have happened in the first place. The overall experience wasn't all that great from the very beginning.
As we watched the other tables we took note that the other tables did not have the entire 'team' thing going on. Those servers took care of their tables and were attentive to their customers.
We will not be returning. For the money and overall experience and 30 minute drive, not worth the trip to Tempe.
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