| rev:text
| - I was able to take a tour with I believe was one of the owners before I dropped my dog off with them. The gentleman was very friendly and seemed to answer all my questions. First impression was good and I really was happy with the positive reviews online. The kennels, or as they call them, "suites" are quite packed in and I was explained that the a/c was set at a constant 80 degrees. That turned me off a bit but with the hard floors, I thought things would be ok. I keep my house at 80 for a few hours with fans on and its comfortable.
When I dropped her off, I was greeted by a young man with glasses in the office. I asked any last minute questions I had and he asked me a couple. He then said I'll call the handlers to meet you. Two hispanic ladies came over to me and were very quiet and a little standoffish. My dog is a lab mix and can be hyperactive, but not mean towards people. Both of the ladies were giving me a look that seemed like they were uncomfortable which made me uncomfortable. They grabbed my things (blankets, food, treats and toys) and led me to the kennels. Of course the other dogs went nuts as we walked through but they were all attacking the glass on their kennel doors. I Only saw 2 other dogs that were calm. Once we got to my dog's "suite" one handler was behind me, the other in front of me and just kind of pointed at the open kennel. So I walked in there and the two ladies quietly asked me if they want me to set up the blankets or should they. I had to ask them to repeat themselves several times because it was so loud in there. After I set up the blankets, the one handler traded places with me. I stood outside and her inside the kennel. She said, "ok thank you", and I stood there like...shall I leave? Let myself out? I asked her if she needed anything else and she said no. I turned at the other handler who hadn't said a word to me and I asked, "do i have to go back to the office or just leave?" "You can go, you're set" was the response I got. So I walked myself out with no confirmation/acknowledgement from the facility that they received me dog.
Today I picked up my dog from a 4-day stay. The same young man with glasses was in the office and I was eager to hear about my dog's stay. I asked if she behaved, or made a friend or did she not get along with any other dogs...? He told me, she didn't play with any other dog, just had playtime with the handlers. We were expecting to hear more about her stay but nothing else. He called the handlers to let them know to get my dog ready. A minute later he said we could go in the kennel room and get her. Again, without being escorted, we walked into the kennel area that smelled like urine and musk and was a little warm. We saw the same hispanic handler that I saw when I dropped my dog off, in the "suite" with my dog, frantically putting our things in the bags I brought them in. She didn't say much of anything to us and just nonverbally communicated with us. There was a water dish in her "suite" that was empty and as we were leaving, my dog pulled on the leash harder than she ever had, trying to race to the door. The handler stayed back and we let ourselves out again.
When we got back home, my dog raced to her water bowl, and has been sleeping deeply on and off for 4 hours now. She sheds more when she's nervous and the amount of hair that is coming off of her is insane! When feeding her dinner tonight, she ate slower than she ever has and I was concerned that something was wrong with her but I just appears that she is just that plain exhausted. I took her blankets and toys out of the bag and they smelled like that urine smell from the facility.
This is my conclusion and suggestions to the owners. I have taken my dog to boarding facilities before and she has not come back this weak and exhausted. That's not just the heat or the playtime. That's lack of sleep. How can my dog sleep if she's crammed next to and in front of other dogs in an 80 degree room, without fans or circulation, and after being outside in 110 degree weather? Your handlers do not seem to have a thoughtful and caring personality, just appear to be 'doing their job'. I shouldn't be left on my own to enter or leave your kennel areas that are in another suite than your office. Your kennels are apparently under surveillance yet the doors are not locked during business hours by any means and any person could walk off the street and right into where my dog is being held. You're security should be more proactive, not reactive. That fact that your office didn't seem to have many questions for me to learn about my dog and her behavior and nothing to expand on during pickup, gives the impression that you don't care how much these animals mean to their owners. I'm just glad I left a measuring cup with her food clearly marked with a fill line and how often to feed. I will not be returning to your facility.
UPDATE: Shortly after eating dinner, I discovered my dog threw up outside. Still lethargic.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)