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| - Can I rate this a negative infinity? Because that is my real rating!
I was verbally assaulted by the cab driver and when I called their customer service, the woman was terrified from all his screaming she could hear through my cellphone. He was yelling at his Royal Taxi colleagues on his phone/ dispatch line too! He had over 9 phone exchanges with them while he seized my credit card and alternated between verbally attacking me and screaming at them on his phone/dispatch lines. The girl on the end of my line said she would inform the supervisor, that "he is completely out of line,...we don't allow that,.. he shouldn't do this" blah blah blah. Seriously, if such a lunatic works with this company and is also yelling at his own colleagues, they must be ok with it. I mean, do the taxi cams and call recorders mysteriously not catch ANY of his random episodes? He must be related to someone high up there to get away with this kind of madness. And the level of intensity that came with it was not of a first timer. This man must have harassed other passengers in the past and knew how to get away with it. Apparently, Toronto Police can't do anything unless he physically assaults me or verbal threatens my life. And you wonder why some people have to lie/exaggerate? Maybe by claiming he threatened to kill me, I would have halted a dissolving psychopath and saved some potential female victim's life. Yes it would be a woman because trust me, if I was some huge muscular guy, or was in the company of a man, this motherf***ing coward would not squeak much less hold my card hostage so he could verbally assault me some more. That was one traumatizing experience.
What brought on this rage, you ask? He did not like my destination. Yes!! You read that correctly. I wanted to go downtown to Dundas but he gave me an unrealistic time estimate. Since I knew the subway would be faster than his time estimate, I decided to get off at Davisville station and subway it the rest of the way. He did not like this. He decided he was going to charge me the fee of Lawrence to Dundas even though I was getting off at Davisville because "there is a minimum $15 charge so I will charge you $22" (Huh??? Come again?). When I refused to sign the receipt, Mr Hyde threw his mask out the window and came at me with full force! He seized my credit card, yelled at me to get out of the car and turned down the windows because he thought I had it good, enjoying the heat from his cab (it was winter) while I was on the phone with the customer service and then the police, trying to get this guy to stop charging my card repeatedly and hand it over. The whole ordeal lasted 40 minutes. I was emotionally shaken and extremely late to my function (they were wrapping up). I called Royal Taxi again the next day and managed to get a hold of the manager. At first he said he would trace the driver, then when I called back to follow up, he said the cops had already contacted him and they had sorted it out. This was a lie. I asked the police and they never spoke to this manager so he just lied to get me off the phone and didn't even bother to investigate or reprimand such a bizarrely unacceptable behaviour. I guess the cab driver gets to assault another day.
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