I went in there for some oil. The oil I needed wasn't on the shelves so I asked an associate next to me if he could look in the back to see if they have some. He gave me this look like I was bugging him and didn't even look at the oil and said yep sure. I wait 5 minutes and the idiot hadn't come back yet. So I ask the guy at the front desk for help and told him what happened. He says oh that's the commercial sales manager and he had taken a phone call. If you say you are going to help someone then do it. So I wrote a complaint on the website and haven't heard back at all.