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| - We wanted to rent a van for 9 people for 1 day. We originally called the south neil location, but they told us in no uncertain terms that they did not rent big vans, did not have big vans, could not get big vans. Therefore, we instead chose to rent from the north prospect location, who assured us that they rented big vans.
When we arrived at the north prospect location at 730 on the day of our trip, there weren't any vans anywhere. The enterprise representative handling our rental informed us that they didn't have a van big enough for 9 people, but that they could get us one from the south neil location (!!!)! This half hour delay in our departure probably would have been okay, because all of us travelling were extra-neurotic enough to have budgeted in extra time for filling out paperwork and other potential unforseeable disasters, except that when the van finally arrived from the south neil location (!!!) it didn't have any gas, so we had to go gas it up.
They get 2 stars instead of one because the van itself was clean and in good working order when we finally got it, and one of the enterprise ladies (not the one handling our reservation) was very nice to me and my friends.
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