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  • This was my second go around with Midwest. The first experience was okay and when I found a Groupon good for two full details at good price I decided to try them again. The first vehicle went as expected and we got exactly what we paid for however the second vehicle was a disaster. The workers rely heavily on tips and after the first detail I tipped the gentleman and pretty large sum for his work. While there I talked to another gentleman about my upcoming detail for the second vehicle and potentially doing a compound buffing to the hood of my vehicle and he and I talked over what he could do. When I dropped off my vehicle for the second detail I specifically asked for the gentleman that I had spoken to the previous week to do the detail and left my keys with him. Later that day I received a phone call from the gentleman that did the first detail stating that their policy was to have whoever cleaned the first vehicle that they had to do all the vehicles for that customer. I told him to discuss this with the other detailer and work it out amongst themselves, and added that I just wanted done what I discussed previously. When I went to pick up my vehicle it was raining slightly so I was in a hurry to pick up. What I found after leaving was that the detailer had broken my glove box latch and failed to mention this to me, he also did a very poor detail overall as there are streaks all over the vehicle inside and out. Here's the absolute kicker and reason to be warned: A gas canister was found in the bed of my truck (not mine I might add) and a unexplained amount of mileage was added to my odometer which cannot be accounted for. I am usually the type of customer who won't complain and just never come back but this is a true safety issue so I called and talked to the owner who was not very empathetic at all. He stated that this was the second call this week about complaints similar to mine, I can't recall that he ever apologized but did say "this will be handled in a professional manner". There was never any talk of compensating me for the damaged glove box latch or any mention of anything else, just that the owner was taking classes and while he was out it seemed like the workers were doing whatever they wanted in the shop. Needless to say I will never go to Midwest again!
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