The donuts were hot and ready! The smell hung in my car for hours... it was heavenly.
I stopped for a quick dozen early on a Saturday. The donuts were exactly as expected. Hot, full of glaze, too good to eat two.
The customer service could use some attention. The line crawled along; the car in front of me reversed as I was pulling up and parked to go inside. I waited, and waited, and waited. Ordered a dozen glazed and crawled to the window. They needed to clarify my order by that point.... ummmmm okay. I feel like had I not said "thank you" I wasn't going to hear it.
You get what you get. A dozen glazed under $10 you can't expect the world.