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  • I've been to Royal Nails and Spa twice. The first time I went, I had an acrylic square full set done with polish. This took a lengthy hour in a half.The male artist that was doing my nails was very nice and on point though so I decided I would be going back again. The second time I went, I called and made an appointment for my friend and I and made it known before hand that we would be coming in over our lunch breaks at work and only had 50 minutes, I was told that this was doable and not a problem. When we arrived only one artist was open. After 10 minutes passed by, I asked the new guy that was doing my nails how long it would be until someone could work on my friends nails as she had to be back to work in 40 minutes, he told me 5 more minutes. He repeated his prior answer 6 more times until we ran out of time which was extremely rude and irritating since I made us both appointments and my friend had to just sit there for 50 minutes waiting. When we were leaving, the artist explained to my friend that one of the other artists called out in the morning right after I had called and this is why the appointment was off set... So why didn't he just say this in the beginning when we arrived?! In addition, I went in for a full set, almond shape and polish and came out looking like I had clubbing of the hands... The almond shape I requested was weird and round and had an over sized oval top point to them and every single nail was literally crooked! When he glued the nails on to my nail bed, the acrylic nails were over sized and folding onto my skin? Every time he asked me if I liked them I asked him to please reshape them and file down the width of the nail bed as it did not match my natural nail size and he seemed quite irritated at my request. He cut me several times and did not properly groom my nails or even pay attention to the cuticle area. After 45 minutes of this shit I told him I had to leave and go back to work and I left with an unfinished nail job. He didn't even buff the nails out and file them down or polish them and didn't even seem concerned that I was unhappy with the experience. Not only all of this, but he was constantly on his phone and had placed it on top volume speaker next to us. Upon leaving, I still paid $28.00 for the unfinished full set since and he had the audacity to then ask if I wanted to leave a tip on my card before running it! I always tip all customer service(s), but if you ask me for a tip....on top of not being customer friendly and doing a poor job, not happening buddy. Needless to say I didn't return to have this place even fix my nails. I will not be returning here or recommending this salon.
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