I am truly disappointed by the Apple Store. I have 2 iPhone 6's, a 6+, iPad Air, iPad 2 and other numerous accessories for this store. When I bought the phones I also bought protective cases, Apple brand. One could assume that if they're the ones that made the phones then they would be able to make the cases that they could scan behind. So my Son and his up dropping his phone and it fell flat on the glass part that was supposedly protected by the Apple protective case. Apple also boasts the superstrong glass cover on the iPhone six..now because it fell flat the cover should have protected it but it didn't and they will not replace the glass on the phone. Not even as a courtesy after all of the other products that I bought from there. The insurance on the phone to fix it is actually more than it is to just buy the glass and fix it. So the fact that they are going to try to squeeze another $170 out of me after spending nearly $600 on the phone just a few months ago is absolutely ridiculous. This actually makes me want to trade all of my Apple products and and never buy another one and matter how easy or intuitive they may be. If this is how they treat their customers after they spent thousands of dollars with them they don't really care.