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  • Was totally discriminated because of my age at both this store and crystals. Bought a bag on 5/17/2018, left for vacation the next day and left the bag at home. When I bought the bag I noticed little cracks in brown lining next to the stitching. I thought nothing of it but after wearing it for a day it started to peel. A good inch had peeled off. I first called crystals to see if they had the bag and was able to exchange it. I was told they had a few in back stock and not on display, BRAND NEW. After waiting 20 minutes at crystals the lady says they'll take the bag back but not their store because they had none. Funny because online they say in stock and when I called yesterday the guy said they had plenty. So I make my way to forums where the lady at crystals said they have more brand new in stock. I get there, was helped right away by the people in front and they handed me off to some lady. Jaril or something like that. Wish I had the receipt but I was only giving the old one with a big FINAL SALE stamp in red and no name. She must really hate her job or millennials, it was very apparent by the way she spoke to me. Completely bothered and uninterested. She said she'd have to get her managers approval when the other store said they have to take it no questions asked. She then comes back to tell me that Ill get a new one but the peeling is normal. WHAT. I just payed 1350 for a bag that peeled??? If you were to tell me that's normal at purchase I wouldn't have bought it?? During this whole process and transaction she's taking small digs at me making comments that the peeling was my fault. My boyfriend asked what we could do to prevent this and she said to not hit it because I clearly hit it on things. I finally interrupted her and told her "ok I'm ready to go" she kept saying that I hit and scratch the bag, I said again "okay I'm ready to go" she gave me the most uncomfortable look like she couldn't believe I just shut her up. When looking at the new bag I asked if there was another bag because this one had cracks too, she said no flat out. Well I was told you had plenty? The only reason for the one star is because the young gal who originally sold it to me , kassandra was awesome and I wish she was there because she probably would've taken better care of me and this situation. It's unfortunate that her great customer service will be overlooked by the poor personalities of her fellow staff. People are better of ordering online. I was very polite to all parties until I was being spoken down to. Had the women kept talking I probably would've returned the bag and I should have. WORST CUSTOMER SERVICE EVER!!! Horrible horrible horrible
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