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| - I went here after moving from out of state and not knowing any mechanics or dealers in the area. I needed to have it inspected and they offered to look at it for free. They couldn't hear many of the things I noticed but did say I needed an oil change and an air filter replacement so I had that done. It was an awfully long wait, a little over two hours and their waiting room is not like other dealerships with nice coffee or beverages. Prices standard, nothing to rave about.
I came back for a transmission flush they said I needed, used a $40 of $200+ coupon they had on their website. It didn't address the problem and ended up the tune up they also suggested that I got elsewhere did. The young lady at the front desk rang up the bill wrong 3 times. She seemed to not know much about running an office and maybe was just hired? What really bothered me is the bill was $10 more than all the subtotals tallied, but there was a $10 miscellaneous charge, so I called to ask why. The answer was so salespitchy but not the least bit valid or logical. According to the manager, all cars get a miscellaneous fee between $7 and $17 or something like that. It's to cover for shop fees, disposal, random amounts. So I asked why it wasn't included in all the other service areas that mention that, and his answer just went in circles. A miscellaneous fee without a description in my opinion in a completely hidden fee. What irked me is he said other shops are usually much more, and theirs is less. This is no first mechanic experience for me, and I have NEVER had random charges I have to call about and then told that there's a RANGE they choose to assess on the car later. It's $10 so I won't fight it, but it was just really unprofessional to see it pop up like that but even more ridiculous when I heard that sales speech that just went on and on about nothing that makes sense.
Go to Tindol in Gastonia. Very very laid back, honest, and super affordable! (And there is NOOOOOOOOOOOO miscellaneous charge, South Subaru like you told me all other dealers do!, rather there's a miscellaneous discount of $50 they applied without me even knowing there was a coupon!)
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