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| - I recently came in here to buy a pair of shoes I had my eye on for a few months. I visit Vegas on the regular because of family and always shop on my trips.
Anyways, when I entered the store I was greeted by a women (very nice), and was later approached by Sergio who was helping me with sizes. After trying on multiple pairs and sizes of the shoe I wanted, he informed me that the shoe I wanted was not available in the color and size The pair I wanted (red Ms. Dior peep toes), were not available any place in the US. After much debate I went back to get the same pair in black, at which time I was told that the shoe was not in the store but he could get it to the store from another boutique in 30 minutes. I gave him my number, and asked him to text me when they arrived. I left feeling slightly disappointed, but happy with the same shoe in a different color. Later on I received a text saying that the shoe was on hold at City Center, and he was not clear on the store policy and it turned out he could not get the shoe to that store. At this point I was highly annoyed and frustrated because I waited 20 minutes to find out I could have been on my way to the other store already. I was on a huge time crunch (dinner and cirque show plans that evening), but hell or high water I was going to get those shoes.
Here is where my story gets good!
On the walk to city center, we cut through the bellagio to beat the heat, and I decided to check the Dior store on a whim for my red beauties! Low and Behold, when I asked the sales women she said they did have them in BOTH black and red. I told her what happened at the other store, and she was shocked I would have been told that. Sadly, I was on a time crunch and would have bought two other pairs from the store I had seen that day (thanks Sergio), which would have been a sizable commission for any associate.
Overall, I am completely horrified at my experience at Cesar's palace. Maybe I didn't look like could afford Dior shoes, but I had surgery the day before and was looking for shoes to cheer me up, and who cares anyways, you should treat all of your customers with kindness regardless of what or how much they buy from you. I will never come back to this store location again (see my great review for the Belliago location). First, because I was lied to about the availability of an item, made to wait for a shoe that was not able to be delivered, and then told to walk to the furthest casino with a Dior store to pick it up. SHAME SHAME SHAME!
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