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I went to Dave & Busters for the first time last night. The experience with the gaming side, fantastic, the gentleman at the front was very helpful. We had a great time playing the games. I had left my cell phone on a game and someone had turned it in and an employee was able to recover it quickly for me. I was very happy at this point.
We went to eat and that is where it went DOWN HILL. Our waitress, Jasmine, was the worst server (Jasmine) I've ever had at any restaurant, from Florida, to Iowa, California, Thailand and all over the world. This waitress (Jasmine) was incompetent of doing her job. Jasmine was slightly rude, but the biggest issues was she was dealing with the public, when I would only allow her to be a dish washer, or table busser.
Jasmine NEVER asked any one at our table if we wanted refills, checked on how the food was, or seemed to give a rats behind about anything.
I ordered a boneless hot wing meal with fries. Then Jasmine told me the happy hour specials which they had half off boneless wing appetizer. So i decided to order that way instead since it is cheaper. Jasmine didn't offer when I said I wanted boneless wings so that was irritating she wasn't trying to HELP.
I told Jasmine I wanted 2 orders, because it's a happy hour special and considered an appetizer, I wanted to get one early since I knew it would take 45 minuets to get the food. I would take the fries with the second order.
Jasmine brings the food, and I ask her about the fries, she first tells me she put them with the second order (which is what we talked about) then tells me she decided not to put the second order in yet because she got busy. Well so glad you decide to do what you would like with MY order. I asked her how long it would take for the second order, and she said 7 minuets (that would of been wrong) and I said don't worry about it. I was already irritated and not going to wait another 30 minuets. Jasmine ask if I still want the fries and I said sure, she said it would take 5 minuets. 20 minuets later I flag her down and tell her to not worry about the fries.
Jasmine then tells me the reason the fries didn't come out with the first order (we didn't order it that way I'm now thinking she's on drugs) because she ordered it with the second order.
WRONG, YOU ALREADY TOLD ME YOU DECIDED TO NOT PUT THE ORDER IN BECAUSE YOU WERE BUSY AND FORGOT. So now Jasmine lied to me and tried to blame someone else when she already admitted she did wrong.
Two of us ask for the bill, Jasmine brings his, not mine, takes his and brings it back and leaves. Finally brings my check to me. Charging me for 1 order of wings, and a order of fries. I give her my card and ask her to fix this.
Jasmine comes back 10 minuets later with the updated check (fries cost $1.88 and comps me $1.29) this makes no sense. I notice she didn't bring me a ticket to sign and put the total on.
I can't take it anymore, this girl was slow, incompetent, rude, and didn't give a crap that she was turning away first time customers of this place of business.
I see another waiter and ask for the manager. She comes over, I tell her the story, and she apologized and didn't charge me for the 1 order of happy wings I had, and I paid for the 1 beer (would of had more but the waitress never offered or asked). I told her I would be happy to tip a buss person as I am not cheap nor trying to get out of paying, but this girl would received a $0.00 tip. She said they tip out at the end of the night.
You are only as good as the people you work with.I offered to tip the busser, but the manager let me know the wait staff tips out. I paid my exact bill $6 and some change for the beer.
I will NEVER return to this place, my coworkers who were with me will not return as she was rude to them, and I hope this girl is not a waitress at any place I visit. If Jasmine is, I'll leave.
Unhappy customer.
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