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| - This has all the makings of a great salon; location, interior and marketing, but it is not. The stylists look like Abercrombie sales assistants with fresh ink & dyed blue hair, wearing Wetseal clothes, just plain wrong, just trying too hard because they have come in from the West Valley & are trying to be 'cool'.
The review below is pretty long, so the short of is that if you want something basic and don't mind listening to how the 'integrity of hair' would be compromised after the colorist messes up 3 times then go for it. If you want to hang out in a place that is disjointed and where most of the stylists go part time whilst working in other salons and where the stylists talk amongst themselves continually then do it. However if anything does go wrong you have limited recourse, it will be your fault. t
My main issue with this place is that there is no structure, each stylist pays for a chair which I know is pretty common however there doesn't seem to be a management structure. I came in December after meeting the stylists on first Friday. I explained first off that my hair is pretty dark and tends to go red or ginger if the colorist doesn't tone it properly. The stylist Ana-Marie assured me that she is a 'master stylist' and understands exactly. I go in that Monday and asked for my hair to be toned and roots lightened, I explained that my hair used to be almost white Ash blonde (when it was still a thing) & didn't want anymore bleach. Let's just say I left 6 hours later with with dark brown hair with red bits. I thought I was being paranoid until my husband, friends and girls in the office said my hair was red. I called Ana-Marie to give her a chance to fix it. She asked for a photo of what I want, I sent 3, she texted me that it was totally doable. So another day, bleach and I came out with black hair, some blonde bits and red bits. I said on the day I didn't like it, I was told it would settle it didn't. I sent the photo of my hair next to the photo of what I asked for, it looked like a Pinterest fail. It took phoning the salon to get a reply from the stylist, and then because I complained I got the whole 'integrity of hair' bs again, and that it seems I won't be happy if my hair had red in it! Yes I know, my main and only real request. So you know. I got a partial refund. I'm sure there are good stylists there and I only dealt with 2 of them, just they ruined the whole experience with their customer service. I want to shop local and I am very loyal, I understand that people make mistakes and that is why I agreed on a redo and paid for the privilege. I
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