| rev:text
| - Note that Midwest Publishing Inc. is a service business offering several types of services. One of the services they offer is telemarketing and donations collection with bent towards Political, Non-Profit, and Charitable business sectors.
Unfortunately I was on the butt end of the way this business makes call out to to potential donation targets. Fortunately for you the Yelp reader I don't just donate, I investigate.
Similar to other scummy organizations that will make calls on the behalf of any business, Midwest Publishing employs processes and techniques that attempt to blindside in the effort get someone on the phone. After they get you on the phone they hard sell the topic of the call without much regard to the person they are calling, or the business they were retain to hawk.
Their shady tactics include:
- No caller ID or calling party number sent during the call. The calling ANI is simply blank.
- No calling party name display (CPND) sent during the call. The calling name is either blank or is reported as "Out of Area" on your phone. This is usually due to the Caller ID / ANI not being used.
- Robodialer used for calls. Questionable for many use today except for pre-authorized calls, or community safety alert calls. Both of which are not the business of Midwest Publishing.
- Voice detection on their Robodialer not compliant with Federal and State laws. The amount of time to detect the target of the call was more than two seconds after answer. In my call the time about 13 seconds of saying hello. Either their system is purposefully setup to break Federal and State laws, or their technology is older than dirt. Either way it's not something recommend for any modern and reputable call center.
- Non-compliance with state laws requiring them to inform the about call recording. California is a two-party state. At no time in the beginning of the call was their a recorded announcement or a information from the agent I was connected to about call recording. No beeps played either. Yet the call was a donation call with the intent to collect funds and record the call to prove my authorization.
- Call back numbers requested and given by both the agent and the supervisor on the call did not route to any working number for either the charity campaign, or Midwest Publishing.
- Of the potential donation you might make to a charity, only 20% of anything you give will go to the organization that has contacted Midwest Publishing to make the call on their behalf.
- The makes a major point of their pitch as a contractor servicing political, non-profit, and charity businesses . This allows Midwest Publishing to ignore numbers on the Federal National Do Not Call list. Perhaps a even to the point of calling your number that is on the DNC list during your meal time or family time.
A note about the lack of Caller ID / ANI. This lack of sending ANI is usually due to the contracting organization requesting that no number is sent. A scummy tactic for any business to use. In most cases a reputable call center company would at least send their own ANI if one was not specified by the contracting business.
To my last point I did ask Midwest Publishing to place me on their internal Do Not Call list for any calls from Midwest Publishing or the businesses that retain their services. Given their calling tactics I am not really counting on them to honor my request.
Based on all point stated above you have to ask yourself just what kind of shady political, non-profit, and charity campaign calling jobs Midwest Publishing would take on? Not any that I would like to receive calls from that is for sure.
I heartily recommend you avoid Midwest Publishing for any reason as a customer or as a calling target.
If you are a potential employee then ask yourself if you soul, spirit, and morals can swim in the murky river of slimy call center tactics. Have a good look in the mirror agent Michelle and Supervisor Jennifer.
Please don't call me again in the future.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)