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| - I am so disappointed with my experience. Those of you who gave five stars be so very thankful that you did not experience what the rest of us did. I think it is safe to say that it is hit or miss with this company.
I invested thousands of dollars (over 20k) in what I thought would be a fantastic upgrade to my home (new door and stair railings), but what I got was broken promises, subpar work, no communication, missed appointments, iron frames that do not fit, several chunks out of my wood floor from dropped iron, and tons of black caulking. Oh and I was also treated to insults about my home. Everything is fine with this company until you have a problem, then it's all downhill from there. Even though I spent my whole summer accommodating the workers and treating them with respect, I was still treated like trash!
I was told that I would receive a discount for my trouble but the initial offering was $200 (no, I didn't miss a zero) which is less than 1% of the original contract. I told them that it was a slap in the face for over 12 weeks of pure hell (my contract that I signed in May was for 3-4 weeks) but trust me when I say that they could care less! I countered their offer and said that I would agree to $2000 or less than 10% and was countered back with a letter offering $500, an extended warranty, and insults pertaining to the "overall lack in construction" of my home, and that I have walls that are "seriously out of plumb". Who does that?! Who haggles what a customer's experience is worth and then throws blame away from themselves by insulting the home itself? The only reason I accepted that offer was because I was so tired of dealing with this company. They wear you down until you can't take it anymore. And by the way, the letter was signed by the owner who has never been to my home and never came out to see what all of the issues were about, but he had no problem forming a blind opinion about my home!
Now, with all that being said, they were given the opportunity to make everything right and they failed big time! They failed to acknowledge that I never heard back from the sales guy who sold me the doors (that I picked from a picture, just changed the color), he also convinced me to get a new $1,600 archway window from his buddy, that the archway, doorframe and one of the window frames was measured incorrectly and subsequently did not fit, that there was damage done to my wood floor, that the knuckles for the stair railings were too small....I could go on but I think you get the idea. They didn't even start fabrication until I called to check the status almost five weeks AFTER I signed the initial contract.
Do not believe anything you read that counters the claims of horrible customer service. They do not put the customer first but I will say that even though it took over 12 weeks to get to this point, they had no problems cashing my checks right away. I have since shared my experience with neighbors who were wanting to get new doors and after seeing the finished product for themselves they have since changed their minds. Good luck to anyone that disregards this review!
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