Awful. Abusive. Rude. They insist we maintain our properties to a ridiculous standard, yet the common areas in the neighborhood are poorly maintained. Apparently our HOA dues just go to paying a peeping-Tom to drive around and take pictures of our houses and write notices for the tiniest, nit-pickiest things. If your HOA decides to use this company, then I pity you because you're in for a world of pain and frustration dealing with these crooks.