My experience at this Staples was less than decent.
So after the OfficeMax at MetroCenter finally 'kicked the can' (you can read my epic review of it here: http://www.yelp.com/biz/officemax-phoenix-4), I decided to give this Staples location a chance.
So one afternoon I stopped in to use their faxing services and pick up a few office supplies. While the prices were decent, the fax and print area was clearly lacking. The one gal working there was overwhelmed by three different clients that had questions about their business card orders.
I waited patiently for her assistance as I was unable to get the fax machine to send my fax. For the record, I was using it currently. Just wanted to point that out. Anyway, the girl working at the fax and print area was nice enough, she just needed more help and was overwhelmed. The whole store seemed to lack employees.
I understand that the "big box" stores are dying out slowly and companies are trying to save money, but still that is no excuse. People shouldn't have to wait nearly 30 minutes to send a two page fax. I don't feel like I was being unreasonable as a customer, but I have to say, I may not be back.