Update: After our not-so-great service, they contacted us and assured us that this is unusual for them and that they normally have better customer service. They were very professional and made it right. I will definitely be giving them another shot.
We have been wanting to try this place for quite a while. We have heard such good things. We got there and we waited a little. Someone came by to offer us drinks, which is always nice. They were off to a good start. We got to our table and between our group we ordered a panini, salads, bruschetta and olives as an appetizer. We got our drinks first. My husband's soda was flat. We ordered a new one and they never brought it out. Then they brought out our food with the exception of the olives, which were supposed to come out first. We reminded them about the soda and they brought a new (also flat) soda. They said the management was looking into it. We then had the opportunity to point out the olive situation and by the time they brought them out, we were all just about done eating. I think I ate two. We got our check and obviously the soda wasn't on there but they still charged us for our olives and didn't do anything to make up for the fact that they serve flat drinks (after you ask for them a couple times) and bring out your appetizer when you're done eating. Everything we ate was good and if I remember correctly, there's at least one other location. If we try this place again (the food was good) then we will try another location in hopes of better service.