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  • The only good thing I can say about Grand Canyon Tour Company is that the bus driver, Brandon, did a wonderful job of getting us to and from the canyon safely. After spending a full hour on a bus waiting for late comers at hotel after hotel we finally arrived at Planet Hollywood where the tour was to begin from. On a day with a weather forecast for 3-5 inches of snow at Grand Canyon Village and South Rim, other tours were cancelled but Grand Canyon Tour Company sent at least one bus load of people out on the roads anyway. Not only was it impossible to see anything when we did get to the canyon, the bus driver warned us on the way that because of the temperature difference at the bottom and top of the canyon dense fog forms and visibility would probably be very poor, but we traveled on snow covered roads for about 1-1/2 hours heading to the canyon and ice covered roads on the trip back to Las Vegas, passing several bad accidents on the way. This was to be a 60th birthday celebration with our entire family on that bus but the celebration turned into a stressful, disappointing day. When I contacted Joan at Grand Canyon Tour Company to complain I was given many unsatisfactory excuses. She then had the owner call me and that conversation was even worse. I was basically told that they've been doing this for 30 years and know that weather forecasts are not always correct and that there was no reason to cancel the trip, He should be thankful that the bus driver was as careful and conscientious as he was or he would have been looking at a busload of lawsuits. I have hopes of someday being able to afford to return to actually see the Grand Canyon but I would never in a million years travel with Grand Canyon Tour Company and certainly would not recommend that anyone else travel with them either.
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