I've eaten at this restaurant more than 30 times, I've used them for catering on a monthly basis for work, I've had lunch and dinner here and the food is great. However, ever since they moved locations...it has been a nightmare. I've have dined in and have done take out...the last time I dined in with my family was a few months ago-there were 5 of us and the restaurant was dead. It took 20 minutes to take our order. 15 minutes for the drinks to come, and over an hour for the food. They have amazing pita bread and the waitress was unwilling to bring more as we were waiting for our food. Overall, a terrible dining experience. Today I called in an order...she told me 25 minutes. I waited 30 minutes before I left the house thinking it would be ready. I got there and she said the food was ready but she just needed to bag the bread. Well 30 minutes later she accomplished bagging the bread and all of the food was cold. The fries were cold and no microwave could revive them. No apologies, nothing. The back up for carry out was atrocious behind me. I wish the 5 people behind me the best of luck. Hopefully they didn't order the fries.
Also a man in front of me obviously had surgery on his foot...the girl came out balancing multiple bags of pita bread to transfer to him for a balancing act....and then asks, "would you like a bag?" I didn't think she would have to ask, in fact she should have offered to take it to his car-idiotic