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| - This company was able to deliver a good rate, 4.6% on a 20 year HARP refi, but terrible communication especially toward closing made it an overall terrible experience. It was so bad it felt as if they were trying to hide something.
After turning in all the requested documentation I did not hear ANYTHING from them until one Wednesday I get a call saying my loan is ready to close, when can I do it, this Friday, this Saturday, or Monday? I told them I couldn't close on any of the days they offered nor could I do it next week as I would be out of town on work. Keep in mind, no one has called to review closing documents with me, to ask if I needed any explanation on the final costs, etc.
The "closing coordinator" then informed me that my rate lock would expire next Friday and that she would have to talk to my loan officer, Bryan Partridge. That is when the high pressure, hard sales come into play. Bryan calls me and tells me that they would need to charge an 1/8 of a point if I wanted to extend the rate lock and that the rate lock had already been extended one week. WHAT?! I had never up to this point requested a rate lock extension, when did this happen?! "Oh, we [roundpoint financial] had to extend it one week because we made a mistake in the processing of your loan," Bryan tells me. If they had not required that extra week, I could have closed when I was not working, had plenty of time to review and ask questions about the closing costs and documents, but no, I need to accommodate them, no accommodation for the customer. Geez, I should have charged them an 1/8 point! I tried to explain to Bryan that I will be working next week, so I will be too busy to go over the documents, etc. He keeps on reminding me that the rate lock has already been extended a week and I have to keep on reminding him that I didn't request that extension. Bryan says he will need to discuss this and he will call me back. He calls back and says if he can get the closing documents to me for me to review by Friday would that be okay, because he "wants to work with me and accommodate [my] needs." Yeah what a crock of $h!t. Of course, he doesn't get me the documents by Friday, instead he gets them to me Monday evening. Of course the documents are as clear as mud. Different figures and sums in different formats (HUD documents vs roundpoint documents) so trying to figure things out was very difficult.
I was working in AZ and I had to work past 3 pm everyday so by the time I got off work, roundpoint financial was already closed on the east coast, so no one to answer any questions. I would email my "senior" loan officer, Bryan, but if and when he responded, he would often not answer all my questions or answer them very vaguely, e.g. "we already discussed that." I did get a closing requirements letter from their closing coordinator. On that letter, it was clearly stated I had the right to rescind the loan after closing, this made me feel a little better. That didn't last long. When it came time to finally sign the documents with the notary, it was a hot, sticky mess. Supplemental documents that were initially given to me to review, were not in the actual closing documents for me to sign and vice versa. The notary wanted me to sign documents that were not initially given for me to review. I told the notary I could always rescind, but the she, the notary, has to inform me that I could not since this was an investment property. I think that is p!$$ poor when the notary, who doesn't know anything about the closing costs, has to explain the details of the loan to me.
Overall, if you do choose to work with this company be very cautious and suspect of everything they do. Do not be afraid to ask questions, demand answers, scrutinize numbers, or even walk away. I would avoid Bryan Partridge. Even though he is a "senior" loan officer, I think that means he is good at high pressure sales and avoiding questions.
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