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| - I would love to give this location 5 stars. I come here 3-4 days a week. After today, and the other experiences that I've had, I don't think so! This is maybe one of the nicest locations in Charlotte. However, Planet Fitness as a whole sucks! Sure you get the basics for 10-20 a month, so that is awesome. This particular location has an ab and leg area. The mats in the ab area are disgusting!! They are made of vinyl fabric that holds the cleaner, so you never really know if they're clean, and if you go to sit or lay on one you might get wet... I don't know if that moisture is from the cleaner or someone else's sweat... Yuck! So for the last few days I've been bringing my own yoga mat, problem solved, except not. I walked in and they say you can't bring your own equipment due to insurance. I understand that, but I'm not bringing in kettlebells or my own bench. All around I experienced issues with receiving late fees because they changed their payment portal/website without informing anyone, and the front desk rep didn't even know what I was talking about. On a separate occasion, I paid online, and saw a balance online but I wasn't able to pay it, so I went into the gym that morning to pay, and they couldn't accept payment.. huh?! They also don't let you pay late fees in the store. I mean seriously though, what type of gym gives out tootsie rolls, bagels!!, annnd pizza?!? I tried to ignore that, but c'mon at least introduce healthier options. They're so focused on making people comfortable than actually achieving their fitness goals. Not to mention they make it impossible to cancel your membership, you have to go back to the location you signed up at or send a notarized letter... what type of crap is that?!? #scam
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