I have been going to SPAW for years and I will not be spending my money at this business any longer. They have poor customer service, a lack of empathy for other people and the groomers are average. Eve the owner and her staff are not there for your animal's well-being. They are there for your pay cheque and customer service is inadequate. Especially a customer that has been going for the grooming and pet products line for years. They quickly groom your dog with small attention to detail are insanely expensive and work like an assembly line. At almost 115$ a groom with a tip I think I'd rather spend my money where I see appreciation for customer loyalty.