They have friendly staff but can't seem to really follow direction. If someone is asking for something specific weather it be Iced, light iced, sweetened, unsweetened or perhaps 7 scoops instead of 3 you should do as asked. These drinks are not cheap especially when you order them every morning (it starts to add up) I find this very offensive that when I asked for my drink to be made a certain way I get it the way you want to make it. This happens at least 3x a week with this location. Make the drinks how they are ordered and not how you'd like too. I get that you a very busy but you are also busy because of the business that we bring to you.