The bagels and menu is always delicious. However the service is always slow. I was one of two people in line, 4 people at one register starring at each other with incomplete grab and go boxes. It took me too long to grab my box and I packed my own schmear because that will take them another 10 minutes. Meanwhile the manager is always Mi in just as slow. They all need some coffee and wake the hell up. Overall bad service great bites