I've waited to express my review hoping food quality and customer service would improve. No dice here. The watered down ranch, lukewarm soup, inconsistent service. Oh and if you mention you have a 15% off coupon you can bet your food will take twice the time to prepare. My wife and I ordered the breakfast special and a bacon burger with fried mushrooms on a Sunday late Morning 11:35am. At 12:10 we got the mushrooms and at 12:20 we got our food. Really 45min. For two plate order. Anyways as you can read owner never replies to reviews and YES I've seen him or who ever is in charge at the time be very dismissive to customers who question an order. Owner needs to improve restroom issues ASAP. We've given this place more than enough chances to improve. We've brought these same issues to their attention but seems to fall on deaf ears or there is a serious lack of communication. If your a local resident you might remember this place was on channel 13s dirty dinning episode. We found this out from a friend we were discussing with of places to eat at in BC. Sad to to say but WE will not be patronizing this restaurant again. See ya!