I had a leak under my kitchen sink (RO faucet) & was not feeling the soft water function in the shower. Dana came out from AAW, quickly diagnosed the RO leak and repaired it, then went to work on the soft water system. Dana took his time to properly arrive at a plan, then replaced the beads in the soft water system. He was also careful to work clean and neat and was extremely courteous the entire time. I have been a customer of AAW for many years and was very glad I had their maintenance contract (saved me a bundle). Great job Dana!