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  • Rude, slow service. Waited over an hour and a half for a mediocre pizza and their visa policy is stupid and dissuasive. Won't call again. Long live Marcellos! Updating to respond to the "owner". The person who answered the phone was rude; I didn't ask her name, I didn't expect to need to follow up. Not sure how you manage to stand 2 feet away during all operating hours, but it sounds like we have a different idea about what makes good customer service. I specifically asked about how the onions were sliced (makes a difference in flavour, chopped is for cooking) and she confirmed they're sliced. Imagine my surprise to discover a ton of chopped onions. Under the cheese. Fail. As for why we continued with the order despite the visa policy, I was already thru the order when I was informed of it. I have no problem paying for delivery, but it is silly and illogical to say because delivery is free visa is not. Just charge for delivery if that's the issue. Anyway it was our second time ordering (last time my partner paid cash without the whole song and dance about visa subsidizing delivery). Given how long it took (hour and a half!) and that it was expensive and disappointing to eat, the visa issue won't be a problem for me again.
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