The employees hate their job. They see customers walking in and they roll their eyes or frown. I came 3 hours before they closed today and their parking lot is not even half full yet he advised me I'd have to wait until tomorrow for my oil change. This is What they have told 3 other people on my team. Earl wasn't empathetic mostly condescending regarding his cut off rules. Oh and earlier in the morning earl told my employee that dropping my car off and getting it done today was no problem. Then he denied being the one we spoke to