We have ordered pizza and more from here on two occasions. Once we picked up and once we ordered online for delivery.
When we went in to pick up the gentleman at the counter was very pleasant and really had me thinking as I walked away that it was probably the best customer service I ever got from a Pizza Hut (and I have been to MANY locations). And the order was made right, everything looked good and was piping hot. One thing that other chains do all the time that drives me nuts is when they don't perforated the dough and when the pizza cooks the crust bubbles up. I have never seen this happen with a pizza at Pizza Hut!
The other time we ordered online, we were very impressed with how fast the order arrived and how hot and fresh the food was! (We do live less than a mile from this location) 30 minutes from the time the order was placed online and it was a large order!
It looks like many reviewers have had problems with this location but it has been the opposite experience for my family. We have received great service and great food from this location.