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  • Not impressed or all that pleased at all. You are solely paying for the location and NOT the service/experience one would expect from an "upscale" nail salon. I decided to try out Polished yesterday since I was going to dinner in the area. I walked right in, let the girl know at the counter know that I wanted a manicure, and was instructed to pick my color and take a seat at "the bar." They have an island of nail polish with various colors from essie and O.P.I and their manicure stations are set up like an actual bar complete with a cluster of TVs hanging from the ceiling. You grab a seat (your choice, given that it's not busy) and offered your choice of wine or non-alcoholic beverage, however, I was not offered anything. The woman who did my nails ended up cutting a chunk of my cuticle from my middle finger. You would think it was because she was rushing but the place was pretty quiet. There was barely an acknowledgement of her error, other than her dabbing that green ointment that immediately stops bleeding. She continued with the rest of manicure and I got to endure having a throbbing finger throughout the rest of it. After I paid and she applied the final coat of polish, I was never notified that there wasn't a dryer or any kind of drying station for the end of my manicure. So....I just had to sit at the bar/counter until I felt my nails were dry enough to leave. I've experienced MUCH BETTER service for less money at other nail salons and will not be going back, unless I'm physically dragged.
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