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| - I loved to purchase Gundam kits from this place as they have a full collection of different series of Gundams, until one day I found they over priced EVERYTHING, you pay 30% more than Amazon plus 13% in tax. Recently I noticed they raised price again so I stopped purchasing Gundams from this store.
They assume everyone do shoplifting, so you have to leave your bags at their counter no matter how often you visited their store. I personally hate leaving my belongings at somewhere out of my sight.
Today I wanted to check if they have any Jibanyan plushy and buy one for my girl. With a cup of bubble tea in my hand, I entered their store. The girl saw me and told me food/drinks are not allowed to take into the store, which I totally understood. So I asked if she can do me a favour and just let me leave it at their counter, she said NO, you have to leave the drink outside the door, which means outside the store and on the dirty ground. Would you leave your food on the street and continue eating it when you finished shopping 30 minutes later especially in Downtown Toronto where homeless and junkies are gathered together? I would not do that. She insisted that I should leave my drink on street so I told her I will come back later (when I finished my drink), she seemed very unhappy when I said that which I didn't understand why.
So i walked outside and tried to finish my drink while walking in the -10 C windy street with frustration. I returned the store after the long walk and sadly found they have no Jibanyan product and then I left. I will never come back to this store again and today is my last time here.
Even this is still one of the coolest anime places in Toronto, the products don't sell themselves and you have to provide considerate services to customers.
A couple of months ago when I wrote above review I promised I will never ever enter Animextreme again, and I actually found another Anime store in Toronto which is like a hidden gem in downtown (friendly staff, lower price and membership discount). Today because my new found amine store is short of 2 figures that we really wanted to collect, under the impression that Animextreme has them, we visited their store again. Same poor experience with customer service that no need to mention, and luckily we found the two figures we were looking for and yes, they are overpriced. Then I found one thing that very interesting and I believe it is unacceptable for blind box collectors: I found the prices are different for same kind of blind boxes, so I asked an employee why they are selling the same blind boxes at different prices ($15-$25, yes, how do they have the nerve to sell a blind box at $25??!!). The girl answered they are priced by the content of the blind boxes, which means they opened the boxes and knew what's inside, then seal the box and priced them differently. That's totally BS, and not ethical for an anime store if you agree with me. So I came back to this post and changed their rating to 1 star.
So guys, don't give this store your money, attention or time, until they learn how to do customer service and do business honestly.
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