very smooth transaction. special mention to ms.cici for accommodating us with no pressure. we are not 100% sure to buy that time but the friendliness of ms.cici made us decide to purchase here. She also arranged some surprise purchase i made for my partner and it was a success. we are considering graff but harry winston is still HARRY WINSTON... no regrets. like what HW says, "people will stare. make it worth their while"