First thing you should know is one cannot reach a worker at the West Towne store by calling the number. You get routed to a person at a general center.
Thus far I am 8 of my own hours, 4 Apple reps at the general center, and 4 of their hours in on the issue of trying to get my photos from my iPhone 5s to my computer and/or iCloud. It seems like that should be simple. Isn't that one of the selling points of the 'convenience' of these 'lifestyle' products?
I am convinced the reason for the hours long wait is so Apple can sell you more products. Even when you have an appointment, you are seated for a long wait. When someone checks on you, there isn't help offered just an inquiry on the issue and more waiting. Answer is always to buy new. The point at this store is to move product. Service, diagnostics when there is a technical difficulty - nonexistent. I had an iPad go down a week after the extended warranty expired. No replacement. No inquiry on how to fix it, Buy a new one I was told. "These are made to last two years?" I asked. I purchased a new iPad and new iPhone this year. Once those expire, I will move on to another platform and products. Apple products do not come with support.
This review is based on Apple at West Towne Mall experience plus the overall Apple experience. I'd give a zero star rating to Apple if I could, I will be off the iWhatever's asap after the pretty poor experience over the last few years but the absolute waste of 8 hours so far (now i'm on my way to the store again) over two days. To get pics from phone to cloud or pc.