Pruitt's was sent to my home by One Guard Home Warranty. They are supposed to call to schedule within 4 hours but by end of business (6 hours) I called because I had not heard from them and left a message with the answering service. They did not return the call the following morning so I had to call them again in the afternoon to schedule the repair. Several days later they came out. Despite the evidence of water leaking under my sink the technician (Rob) indicated he didn't see a leak and couldn't fix something he couldn't find a problem with. I pushed him to keep looking (water leaking and a vanity full of water is not the same as a phantom noise in a car, it is OBVIOUSLY coming from somewhere). He finally identified what he thinks is the problem, although based on the volume of water collected I am skeptical, and said I needed to put silicon or caulk around the faucet. I replied, I think you mean you need to put it around the faucet. He actually snickered and said "not unless you want to pay me $96 for labor". Ummmm, $96 for labor on something that will take, at best, 2 minutes. Hilarious. In reading the reviews now I can see that this is their game, come out for the $69 fee the warranty company pays them and find ways to scam the homeowner out of money. If they are assigned to your home warranty claim I highly recommend requesting a different company.